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Privacy Policy

Guide Dogs NSW/ACT is committed to protecting the personal information of its clients, members, donors, supporters, customers and other individuals we deal with. We recognise that individuals have a right to control how their personal information is handled. Providing personal information is an act of trust that we take it seriously.

We collect, hold, use and disclose your personal information to provide products and/or services to clients; to sell products and/or services to customers; to do fundraising and to develop and maintain relationships with our (potential) donors and other supporters; to do research and conduct quality assurance; and otherwise to run our organisation. You have the right to refuse to provide us with your personal information. However, if you do so, we may be unable to help or otherwise deal with you.

Depending on our purpose in collecting your personal information, and only if permitted by privacy laws, we may disclose that information to those involved in providing, managing or administering our products, and/or services (such as our employees or authorised representatives, third party suppliers, printers and mail houses); our professional advisers; insurers; government bodies and regulators (such as WorkCover); your representatives; and any person or organisation where you have given your consent. We take all reasonable steps to ensure that anyone to whom we disclose your personal information is bound by appropriate confidentiality and privacy obligations.

We may use your personal information, including your contact details, to request your support for our activities, and may pass on your details to other charities which may be of interest to you. You may opt out at any time if you no longer wish to receive marketing communications from us by contacting our Privacy Officer.

Our privacy policy sets out our approach to the management of personal information. Subject to privacy law, you can have access to and seek correction of your personal information, as set out in our privacy policy. Our privacy policy sets out how to opt out of receiving our marketing communications. Our privacy policy also contains information about how you can make a complaint about privacy.

The current version of Guide Dogs NSW/ACT’s Privacy Policy can be downloaded here.
You can contact our Privacy Officer on (02) 9412 9300 or